What is the Impact Analysis: The “Empty SMS” Bug

Let us see Impact Analysis for this “Empty SMS” Bug, which in turn is equivalent to RISK ANALYSIS in some way.

1. Functional Impact

Severity: High
Description: Since SMS is a core feature of the application, crashing due to such an edge case makes the app unreliable. A restart is required to regain functionality, leading to poor usability.
Examples:
- Users attempting to send a blank message (e.g., as a placeholder or accidental input) will experience app crashes.
- Group chats or emergency communications could be interrupted unexpectedly.

2. User Experience Impact

Severity: Critical
Description: Users lose trust in the application due to frequent and unexpected crashes, particularly when using basic features.
Potential Reactions:
- Users may leave negative reviews on app stores, affecting future downloads.
- Frustrated users might switch to alternative messaging apps, leading to customer churn.

3. Business Impact

Severity: Moderate to Critical
Description: The bug damages the brand’s reputation and user loyalty, especially if it’s widely reported. For businesses relying on SMS for marketing or support, this bug could disrupt operations.
Specific Outcomes:
- Loss of revenue due to churn or refund requests for premium app versions.
- Increased customer support tickets related to app crashes.

If you are more interested in RISK ANALYSIS do visit James Bach’s blog section here.

Rishikesh Vajre

I am a Software Tester who has passion for exploring testing methodologies, I specialize in delivering comprehensive software testing solutions. My expertise spans exploratory testing, automation, performance testing, and security testing, with a strong focus on enhancing testing efficiency through tools like Selenium, Playwright, REST Assured, Jenkins, Docker and many more.

I am a firm believer in continuous learning and innovation, constantly exploring new ways to integrate advanced techniques such as AI and machine learning into testing processes. I also enjoy sharing my knowledge with the community through detailed blog articles and demo videos on TestTales.com, where I showcase various testing methods and tools.

My portfolio covers practical testing projects across multiple domains, including web apps, e-commerce platforms, and healthcare solutions. I emphasize user-centric testing, automation, and industry-specific challenges, always aiming to stay ahead of the curve.