Let us see Impact Analysis for this “Empty SMS” Bug, which in turn is equivalent to RISK ANALYSIS in some way.
1. Functional Impact
- Severity: High
- Description: Since SMS is a core feature of the application, crashing due to such an edge case makes the app unreliable. A restart is required to regain functionality, leading to poor usability.
- Examples:
- Users attempting to send a blank message (e.g., as a placeholder or accidental input) will experience app crashes.
- Group chats or emergency communications could be interrupted unexpectedly.
2. User Experience Impact
- Severity: Critical
- Description: Users lose trust in the application due to frequent and unexpected crashes, particularly when using basic features.
- Potential Reactions:
- Users may leave negative reviews on app stores, affecting future downloads.
- Frustrated users might switch to alternative messaging apps, leading to customer churn.
3. Business Impact
- Severity: Moderate to Critical
- Description: The bug damages the brand’s reputation and user loyalty, especially if it’s widely reported. For businesses relying on SMS for marketing or support, this bug could disrupt operations.
- Specific Outcomes:
- Loss of revenue due to churn or refund requests for premium app versions.
- Increased customer support tickets related to app crashes.
If you are more interested in RISK ANALYSIS do visit James Bach’s blog section here.
