This document outlines the “Off-Screen Submit Button” bug affecting the user interface of mobile applications, particularly in portrait mode. The inability to submit forms due to the submit button being off-screen significantly hampers user progress, leading to frustration and potential revenue loss. The document details the functional, user experience, business, operational, security, financial, and strategic impacts of this issue, along with recommendations for mitigation.
Functional Impact
Severity: Moderate
Description: The inability to submit forms in portrait mode hampers user progress, especially on mobile devices, impacting functionality for primary user actions.
Examples:
- Users filling forms for sign-ups or checkouts are blocked.
- Conversion rates drop due to incomplete transactions.
User Experience Impact
Severity: High
Description: Users face frustration and perceive the app as poorly designed.
Potential Reactions:
- Abandoning the app due to irritation, especially if a workaround (landscape mode) isn鈥檛 intuitive.
- Negative reviews about usability issues on app stores.
Business Impact
Severity: Moderate
Description: Lower conversions directly affect revenue, especially for e-commerce or subscription-based apps.
Specific Outcomes:
- Missed sales or user registrations.
- Reputation damage in competitive markets where smooth UX is expected.
Operational Impact
Severity: Low to Moderate
Description: Minor delays in planned rollouts as resources are allocated to fixing the issue.
Examples:
- QA re-testing across various device resolutions and orientations.
- Additional support tickets from confused users.
Financial Impact
Severity: Moderate
Description: Decrease in transaction completions or sign-ups affects overall revenue.
Estimated Losses:
- Depending on traffic, potential losses in hundreds or thousands of dollars daily.
Strategic Impact
Severity: Moderate
Description: Competitive edge in user experience could erode, especially in app-dense industries.
Examples:
- Losing ground to competitors with better usability.
Recommendations for Mitigation
- Immediate hotfix to adjust responsive design.
- Add automated UI tests for various screen sizes and orientations.
- Provide in-app messaging to inform users of the workaround (e.g., rotate to landscape).
Read More Rare Bugs Found & Related Impact Analysis Here: Bug Impact Analysis – Test Tales
